VerixHQ

Privacy Policy

Last updated: 2026-08-30

1. Introduction

This Privacy Policy explains how VerixHQ ("the Service", "we", "us") collects, uses and protects information when you use verixhq.com, including the products SparkProof, FieldProof and RamsProof.

We designed the Service to minimise the personal data that reaches our servers: your AI chat conversations are stored locally in your own browser, not on our servers (see Section 3).

2. Information We Collect

We collect and store on our servers only what is needed to operate the Service:

  • Account data: your email address and a securely hashed password; email-confirmation status.
  • Subscription data: your plan, subscription status and renewal dates.
  • Payment references: for USDT payments — the transaction hash, network and amount needed to verify the payment on the blockchain. We do not store bank card data (see Section 7).
  • Referral data: the referral code you used or that was used to invite you, and resulting benefits.
  • Product content stored on our servers: FieldProof inspection projects (checklists, defects, photos, reports) and RamsProof RAMS documents — stored server-side so they can sync across your devices, be shared with your team and exported as PDF.
  • Support correspondence: messages you send to support@verixhq.com.

3. Data Stored Locally in Your Browser

Chat conversations with the SparkProof AI assistant are stored in your browser’s local storage (localStorage) on your own device, and FieldProof data captured while offline is held on your device until it syncs. This content is not transmitted to or stored on our servers as part of normal operation.

Because this data lives only on your device, clearing your browser storage will delete it permanently, and we cannot restore it. Content you explicitly submit (for example, photos uploaded for analysis) is transmitted for processing as needed to provide the requested feature.

FieldProof projects and RamsProof RAMS documents are different: once synced or created, they are stored on our servers and associated with your account — this is what enables cross-device access, team sharing, share links and PDF exports. You can delete them in the app or by requesting account deletion (see Section 8).

4. Cookies and Similar Technologies

We use a small number of cookies and browser storage entries that are strictly necessary to operate the Service (for example, to keep you signed in and remember your language preference). We do not use advertising or cross-site tracking cookies.

5. Analytics (PostHog)

We use PostHog (EU cloud) to understand how the Service is used — for example, which pages are visited and which features are used — so we can improve it. Analytics data is processed in the European Union and is not sold or shared with advertisers.

6. Error Tracking (Sentry)

We use Sentry to detect and diagnose technical errors. Error reports may include technical context (browser type, the action being performed when the error occurred). We use this information solely to fix defects and improve reliability.

7. Payment Information

We do not store bank card numbers or card security data. Cryptocurrency payments (USDT) are verified via their public blockchain transaction reference. When card payments via Stripe become available, card data will be processed directly by Stripe and will never touch our servers.

8. Data Retention and Account Deletion

We keep your account and subscription data for as long as your account is active. You may request deletion of your account at any time via support@verixhq.com; we will delete the server-side personal data associated with your account, except where retention is required by law. Browser-local data is under your control and can be removed by clearing your browser storage.

9. International Data Transfers

The Service is hosted on virtual private servers (AvenaCloud), and analytics are processed in PostHog’s EU cloud. By using the Service you acknowledge that your data may be processed in jurisdictions outside the United Arab Emirates. We choose providers that apply appropriate security safeguards.

10. Your Rights

You may at any time:

  • access the personal data we hold about you;
  • request correction of inaccurate data;
  • request deletion of your account and associated server-side data;
  • withdraw consent to optional processing (such as analytics), where technically offered.

11. Contact Us

For privacy questions and requests: support@verixhq.com.